Return Policy

Your satisfaction is our priority. Please review our return policy below to ensure a smooth experience.

General Return Guidelines

• Items must be returned within 30 days of purchase or receipt, whichever is later.

• Returns and exchanges are subject to review and inspection by our customer service team.

• A 15% restocking fee applies to all returned items.

• Shipping costs are non-refundable, and customers are responsible for return shipping.

• Refunds will be processed to the original payment method after inspection.

Eligibility for Returns

• Unused and Unopened Products: Eligible for return within 30 days.

• Used, Opened, or Damaged Products: Non-returnable and non-refundable.

• Scent Oils: All sales are final unless damaged during shipping.

How to Start a Return

To initiate a return, please contact our Customer Support team (customerservice@fragrantsolutions.com) with the following details:

• Full Name

• Phone Number

• Email Address

• Product Details

• Date of Purchase

• Receipt/Invoice Number

Ensure your Receipt/Invoice Number is clearly visible on the outer packaging to avoid delays.

Thank you for choosing us. We value your business and appreciate your cooperation!